Tech companies are often very persuasive in their marketing campaigns. They make big promises of amazing capabilities and potential, in an effort to draw customers in to purchase their products and services. However, too often these promises are not kept and customers are left feeling disappointed and taken advantage of. Issues such as poor customer service, defective products, and failure to deliver expected features can be common when companies prioritize profits over customer satisfaction. The challenge for consumers is to understand the potential risks of investing in tech companies and how to ensure they are getting what they pay for.
1. Read the contract carefully. Make sure you understand the terms of the contract and that all the promises made by the property management software system are included.
2. Go through the list of features and benefits of the property management software system. Check that they are all included and that they are what you were promised.
3. Inquire about customer service and technical support. Find out how responsive they are and if they offer a live support line or any kind of helpdesk.
4. Ask for a demonstration and ask questions about the product. Make sure you understand the features and functions of the system before buying.
5. Read reviews and testimonials from other customers. This is a great way to get a sense of what other people have experienced with the system and its customer service.
6. If they promise you that they will add a feature that your company needs, get them to put it in writing. Work in a discount or an exit strategy if they don’t come through on their promise.