With the increase in the growth of the hospitality industry, the importance of guest reviews has also become prominent. A five-star review can be a complete game changer in the market and it is essential for any property owner or manager to customize their rental experience to guarantee guest satisfaction and gain a five-star review.…
As an Airbnb host, one of your worst nightmares is dealing with an angry guest. Unfortunately, it is a reality that you may eventually face. What can you do to turn an unpleasant situation around and keep it from escalating further?
First, make sure to take a deep breath and try to remain as calm as…
By Julie Gates
September, 2017
Businesses began shutting down. The Weather Channel ran during all waking hours. Fear was everywhere. Everyone’s first question was if I would stay or go. Neighbors called to give me their plans for the evacuation. Would I be staying home? Could I watch out for their home, too?
Hurricane Irma
There…